Exchange / Return

Exchanges and Returns

You have 14 calendar days from the receipt of your order to request an exchange or return. Simply follow these steps:

1. Write to us: Send an email to info@barbarasanta.com with the subject line “Exchange / Return / #ORDER”.

2. Details: Include your order number, the items to be returned, and the reason for the return.

3. Shipping: You must send the products to our offices or ask us to arrange the shipment for you.

Once we receive the package and verify that everything is in order, we will process the exchange or return (deducting the initial shipping costs in the case of a return).

EARRINGS: For health and hygiene reasons, exchanges or returns are not accepted for earrings (or other personal-use items requiring piercing) once the product has been delivered. Leaving our facilities breaks the hygiene chain, preventing us from guaranteeing perfect sanitization for future customers.

Legal basis: This policy is based on Article 103, section e), of the General Law for the Defense of Consumers and Users.

925 SILVER: To avoid overproduction and offer you a more exclusive service, our 925 Silver pieces are handcrafted to order for each customer; we do not keep permanent stock of these items. As these are goods made to your specifications and created exclusively for you, exchanges or returns are not accepted once the manufacturing process has begun or the items have been delivered.

Legal basis: This policy is based on Article 103, section c), of the General Law for the Defense of Consumers and Users.

Please note: products must be in perfect condition and show no signs of use.

Return Conditions
You have two options for making a return:

Shipping at your own expense:
You can send the package directly to our workshop. It is important to ensure that the delivery is made in person. We do not collect packages from post offices, as the nearest one is 11 km away, but there is always someone at the workshop to receive it.
In this case, the sender is responsible for the delivery.

Prepaid Post Office label:
We send you a Post Office label with a certified door-to-door service. You simply need to print it and drop off the package at any Post Office. This service costs €9.90, which will be deducted from your refund along with the original shipping cost.

Exchange Conditions

To make an exchange, shipping costs are €10 (Correos Express round-trip rate). The service works as follows:
We send you the new item requested, and at the same time, the courier collects the item you wish to return.
It is important that the item you are returning is unused and in perfect condition.
Before requesting an exchange, please check our website to ensure the new item is in stock.

Service valid for mainland Spain.

Warranty and Maintenance

Manufacturing Warranty: All our jewelry comes with a 1-year warranty starting from the day your order is delivered, covering any defects in materials and/or workmanship. Under this warranty, Santa Barbara will replace* items with manufacturing defects detected within one year. Please note that this warranty does not cover natural wear and tear, accidental damage, or the loss of the jewelry or any of its parts.

Restoration Service: We want your jewelry to always look as good as the day you got it. That is why we offer a free plating restoration service. This service is offered on specific dates when we open our workshop to receive our clients' pieces and restore them to their original splendor. Please keep an eye on our communications for upcoming workshop opening dates.

This restoration service is free of charge during our workshop's opening periods. You are only required to cover the logistics costs for the piece's collection and delivery (plus VAT).

Caring for your pieces: To ensure your pieces remain in perfect condition over time, we recommend consulting our online jewelry care guide.

This warranty and maintenance service apply exclusively to original products manufactured by Santa Barbara and purchased through our authorized sales channels.